Shipping & Returns

As soon as your order is in transit you will receive an email with all tracking details.

We're currently able to ship to the following locations:

  1. UK
  2. Republic of Ireland
  3. USA including: California, Washington DC, Idaho, Louisiana, Nebraska, New Mexico, New York, Oregon, Virginia, Wyoming, Vermont, Maine, Massachusetts, Rhode Island, Connecticut, New Jersey, Delaware, Maryland, Texas, Florida.
  4. Canada
  5. Australia

 We do not deliver to PO Box numbers or BFPO addresses.

We only use reputable international firms for the shipping of all our orders.  Due to slowdowns in global supply chain caused by COVID, delivery may take longer than expected

Before ordering it's best to check what local taxes and duties will apply when shipping to yer country - we can't be held responsible for these and they may be more than the cost of your order.  Canadian customs are being reported by some customers as exceptionally high.

Delivery Restrictions

Unfortunately at present we're not able to deliver to EU member states, or any countries not included in the list above.

Delivery & Dispatch

UK

We use Royal Mail's 48 hour tracked delivery for all UK orders. This should take 2 days to get to you once Royal Mail have collected from the warehouse.  There could be some unavoidable delays to the service.

As soon as your order leaves our warehouse you will be sent an email with your Royal Mail tracking code and link.  Please use this to keep updated with your order's delivery progress.

ROI

Orders are usually delivered between 2 and 4 days.

Your order will be subject to local taxes and duties upon arrival in your country.  These additional charges must be paid by you; we are not responsible for them and have no control over them. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.

Refusal to pay the local import duties and taxes will result in the goods either being:

  • destroyed by customs; or
  • goods being returned to sender at the cost of the consignee (costs will be deducted from any refund owed).

USA

Orders are usually delivered between 7 and 12 days.

US Customs charges will be calculated and added to your order at the time of checkout so that we can complete the customs clearance procedure as soon as it arrives in the US. Your order will not be subject to any further charges.

Once your order is in transit you’ll receive an email with a tracking number.

Canada 

Orders are usually delivered within 14 days.

Your order will be subject to local taxes and duties upon arrival in your country.  These additional charges must be paid by you; we are not responsible for them and have no control over them. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.

Refusal to pay the local import duties and taxes will result in the goods either being:

  • destroyed by customs; or
  • goods being returned to sender at the cost of the consignee (costs will be deducted from any refund owed).

Please note that the whisky must be packaged individually to pass customs.  This means that if you order both the whisky and glasses both must be packaged and sent to you individually - and two shipping fees incurred.

Australia

Orders are usually delivered between 9 and 17 days.

Your order will be subject to local taxes and duties upon arrival in your country.  These additional charges must be paid by you; we are not responsible for them and have no control over them. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.

Refusal to pay the local import duties and taxes will result in the goods either being:

  • destroyed by customs; or
  • goods being returned to sender at the cost of the consignee (costs will be deducted from any refund owed).

 

Shipping Charges

 

UK

ROI

USA

CANADA

AUSTRALIA

1 x 70cl Bottle

£7

£23.00

£53.00

£33.00

£35.00

2 x 70cl Bottle

£7

£23.00

£75.00

£38.00

£40.00

2 x Glasses

£5

£23.00

£21.00

£32.00

£32.00

1 x 70cl Bottle + 2 Glasses

£7

£23.00

£66.00

£65.00

£35.00

2 x 70cl Bottles + 2 Glasses

£7

£23.00

£88.00

£70.00

£40.00

 

Returns & Cancellations

If you are not entirely satisfied with your purchase please drop us an email at returns@jackandvictor.com with your order number and we’ll endeavour to resolve any issues.

You can return your bottles within a 14 day window.  

We ask that any returns are sent back to us in good condition and in the same packaging it was delivered in.

All refunds will be paid to the same bank account within 14 days of receiving the returned product(s).

We will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.

If you refuse to pay the customs and import duties at your location and as such your order is returned to us, you will be refunded the original amount paid minus the shipping cost.